My Surveys And My Reviews

1. Forgotten your password or username?
2. How do I join for free?
3. How do I cancel my membership?
4. How can I earn money on the Ciao site?
5. How do I rate a product?
6. What is the Circle of Trust?
7. How do I upload a picture of myself into my personal profile?
8. Can I write about products that are not included on Ciao?
9. Does Ciao sell any products itself?
10. Does Ciao censor members' product reviews?

1. Forgotten your password or username?

Check to see if you still have the original e-mail confirming your Ciao membership. This will contain both your Ciao member name and your password. If you have deleted this e-mail, you can request a reminder here.

2. How do I join for free?

Click the “Login” link on the top right-hand side of any Ciao page. Fill out our quick and easy registration form. After you complete the form, an e-mail will be sent to the e-mail address that you have provided. This e-mail will contain a link that you must click on to confirm your registration and activate your Ciao account. Top

3. How do I cancel my membership?

To cancel your membership, simply log in and click on “Cancel Membership” in your member profile. Any earnings that have not been transferred out of your Ciao Account will be lost. Top

4. How can I earn money on Ciao?

There are lots of fun and easy ways to earn money on Ciao. When you write a review of a product or service, you are paid every time another member reads and rates your review (a "read"). Inviting your friends to become Ciao members also earns you money: For the first 6 months of their Ciao membership, you will earn a commission equal to 50 percent of their earnings on Ciao (excludes survey earnings). To find out more about opportunities for earning money on Ciao, please consult our Earning Money FAQs. Top

5. How do I rate a product?

You can rate products only when you write a product review. To do this, click on the “write a review” link. After you have filled in your review text, simply select options from the pull-down menus and click on the buttons to rate the product. Your qualitative rating will then be translated into a numerical score that is averaged to produce an overall member rating.Top

6. What is the Circle of Trust?

If you find a member’s reviews consistently interesting and helpful, you can nominate him/her to join your network of trusted members, otherwise known as the “Circle of Trust.” You may invite up to 100 members to join your Circle of Trust. Once you have done so, any reviews that your trusted members have written will appear at the top of the review list for items you are researching. The Circle of Trust operates on three different levels. The reviews which appear at the top of the review page are written by members whom you personally trust. The reviews which follow are those written by members of your “trustee’s” Circle of Trust. After those come the reviews written by the authors whom these members trust. Top

7. How do I upload a picture of myself into my personal profile?

When you have logged in, go to the “My Ciao” area. On the upper left-hand side, under your default member picture, you will see the button “Edit picture.” Click there and then simply click on the “Browse...” button and select the image file from your computer that you wish to upload. To finish, click on “Upload picture.” Top

8. Can I write about products which are not included on Ciao?

No, you can only write reviews about products that are listed in the Ciao product categories. However, should you wish to review a product that is not in the list, you can always propose that it be added to the catalogue. In each category, underneath the product selection, you will find a link “Product not found?” We will process your request as soon as possible, though we cannot guarantee that we will introduce the product that you suggest into the product catalogue. You can also include a picture of the recommended product along with your proposal. This should be sent as a JPEG file, 200 x 200 pixels large. The file size should not exceed 10KB. Top

9. Does Ciao sell any products itself?

No. Although Ciao aims to help consumers make decisions about the products they wish to buy, the products are not for sale on the site. However, we provide an extensive series of links to our reliable online shop partners and a Price Comparison Engine that helps you to determine where the best offer is available. Click on the “Price Comparison” link on each product overview page to choose an e-tailer. Top

10. Does Ciao censor members' product reviews?

We have a strict policy of non-censorship. We believe that every consumer is entitled to his/her opinion on a product or service and we will not alter reviews if we, or the product manufacturer in question, do not agree with the author’s opinion. However, we cannot tolerate the abusive use of the review facility as a means of publishing offensive or unlawful content. Any such reviews will be removed, and their author’s account will be blocked. When a company contacts us claiming that a review contains factual errors, defamatory statements, or other legally questionable material, we have to make a judgment call to ensure the integrity of our website content. Should you find any examples of inappropriate reviews on the site, please report them.